Shell Infotech provides technology consulting and advisory services on a broad range of technologies and products that exist and the ways in which they can be applied to improve business performance.
We share knowledge so that our customers can use technology to adopt lean and efficient business models which reduces the project development time and costs, and increases the quality and predictability of the end result.
Our core focus is on eBusiness, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Network Solutions and Testing / Quality Assurance.
I. Customer Relationship Management (CRM)
Customization Services for CRM applications
Shell Infotech started business to develop specific solutions in CRM. Our goal is to help customers, maximize customer contact for increased revenues and customer satisfaction.
Our CRM team helps customers assess, design, develop, and implement CRM systems that enhance customer relationships and improve profitability. We understand and focus on balancing between the People, Process & Technology.
We are trying to be experts at integrating CRM's like Siebel(eBusiness 2000 and Ver 7) , Vantive, & Clarify in the following areas:-
Siebel-Functional
Business Process study, Map the Requirements, Translate it to Siebel
Document the Functional Specification, Process Flow
Testing and training including preparing test scripts and cases
Designing the business process workflow and story boarding of different Screen Pop scenarios for ACMS
Integration of mainframe application with Siebel through EAI process Using Integration Objects, BIM, and EAI Services like Adaptor, XML Converter, MQSeries Server Transport and Workflow for EAI integration.
Enabled the CTI capabilities and configured the applications.
Siebel Tools to configure Siebel Business Objects/Components to customize the data layer in the business layer and Applets in the user interface layer for various screen pops.
Testing the entire CTI & EAI configurations in QA environment.
Documentation and training
Siebel - Server Administration
Configuration of Siebel Gateway server, Siebel Database Server, and Siebel Server, Siebel Tools & dedicated clients.
Fix bugs and fine-tuning.
Using EIM, EAI, Upgrades, Siebel COM, Oracle Database, MS SQL, UNIX, OS like Win NT, and other third party software, Business Comp & Business Serv & Business Workflow from Technical perspective.
Customer Database Services
Quick scans in the contexts of benchmarking
Opportunity checks, readiness assessments
Scoping projects for improving or introducing CDB environments
CDB architectural designs
Full CDB implementations
Services on Siebel eBusiness Applications
eAuto, Call Center, eFinance, eSales, eInsurance, eHealthcare, ePharma, eAdvisor, Utilities,eCommunications, eEnergy, SFA, Marketing, Services, Field Service etc
A few of the key services we offer on Vantive
Analyze business requirements for the Customer Module of the application.
Design the various screens in the customer module.
Data migration from the legacy systems to the CLAPS database.
VBA scripts & created stored procedures to suit the business requirements.
Actuate reports.
Configuration of Vantive servers, setting up the development, Testing.
Preparation of System Cut over Plan & Preparation of System Document.
System Integration and Testing of the solution designed.
Develop of new objects, Screens and modification of screens.
Writing VBA Scripts.
Reports through Mail Merge facility using MS-Word.
Unit testing of developed Objects.
Assistance to Onsite during Acceptance Tests.
Preparation of System Documentation.
Using Vantive tools, Vantive forms Designer, Vanweb .6.
Shell Infotech started business to develop specific solutions in SAP. Our goal is to help customers, maximize customer contact for increased revenues and customer satisfaction. Shell Infotech helps our customers in Design, Implementation, maintenance, Project management and Basis administration. Our mandate is to guarantee the successful and timely deployment of SAP solutions to maximise value return on investment for our customers and ensure to fulfill all project objectives.
We offer a full range of services to meet your requirements.
Information Strategy Planning
Business Solution Design.
Business Process Reengineering.
ERP Evaluation.
SAP Implementation
SAP R/3 End-to-end implementation.
Total SAP R/3 solution for Small to Medium Enterprise (SME).
Consulting